Shipping policy

Any orders valued at or above $500 USD will be shipped with signature requirement.

UPS My Choice™ members can sign online for eligible packages before a scheduled delivery. Or, if you prefer, you can redirect the package to another location where someone can sign on your behalf.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact support@ind-distribution.com immediately.

When will my order ship?

Orders are processed pending availability and payment verification. IND aims to ship in-stock orders within one business day. Orders placed on Friday may not ship until Monday. Express orders may not ship until the following business day. During peak periods, processing times may exceed 2 business days. You will receive an e-mail with your shipment’s tracking information as soon as a label is created. Be advised that tracking numbers are sometimes generated a day or more in advance of anticipated shipments.

Custom painted items are made to order and delivery estimates are not guaranteed.

All items will be shipped based on customer selection. IND reserves the right to alter shipping if prohibited by size or weight, in which case a motor freight carrier will be used. For International orders, we may elect to ship by DHL at our discretion.

What shipping methods are available?

United States

  • USPS Priority Mail (5-12 business days)
  • USPS Priority Mail Express (2-5 business days)
  • UPS® Ground Shipping (3-7 business days)
  • UPS 3 Day Select® (3 business days)
  • UPS 2nd Day Air® (2 business days)
  • UPS Next Day Air® (1 business day)

International

  • USPS Priority Mail International (6-14 business days)
  • USPS Priority Mail Express International (3-7 business days)
  • UPS® Standard (varies based on destination)
  • UPS Worldwide Saver® (end of day, 1-3 business days)
  • UPS Worldwide Express® (morning delivery; 1-3 business days)
  • UPS Worldwide Expedited® (2-5 business days)

Will my oversized or heavy items ship with the rest of my order?

Because of their size and weight, oversized and exceptionally heavy items require special handling and must ship via freight carrier rather than standard shipping.

Can I combine multiple orders?

We are unable to combine orders. Combining multiple orders into one shipment can cause issues later regarding returns and/or exchanges.